F.A.Q. Facebook DeskTop
Below you'll find some of the most common technical support related questions and answers about FaceBook DeskTop software.
If none of the questions below are helpful, please remember to check the menu on the left hand side of the page for other support options.
Q:HOW DO I CONTACT SUPPORT?
The best way is by e-mailing at info@facebook-desktop.com.
Q:WHAT ARE THE SYSTEM REQUIREMENTS FOR APP TO WORK ON MY
Just a normal PC with Windows operating system installed, and a .NET Framework 4 Full version. You can install .NET Framework 4 from: http://www.microsoft.com/download/en/details.aspx?id=17851
Q:WHAT'S THE DIFFERENCE BETWEEN THE FREE TRIAL AND THE FULL VERSION OF FACEBOOK
Other then the time limit on the demo, there is no difference between the free trial and registered version.
When you purchase the software you will be issued an "activation key" that you will use to "unlock" the free trial.
Q:IS FACEBOOK DESKTOP AVAILABLE ON CD?
No, it isn't.
But honestly, it is much better downloading the software instead. Because no matter when you download and or purchase your copy, you will always have the most recent and updated version.
You may of course download the Facebook Desktop set up a program and burn it to CD for safekeeping if you'd like.
Q:HOW DO I INSTALL FACEBOOK
Very easy. Just download it and run. Do not forget to install .NET Framework 4 Full version.
Q:CAN I INSTALL IT ON MULTIPLE
Yes, you can. But each computer needs to be registered with our FREE registration code.
Q:HOW CAN I RESTORE THE
Right click the Facebook Desktop system tray icon, and choose Restore. If there is no Restore item, then choose Minimize, and then the Restore item will appear on the right click menu.
Q:HOW CAN I OPEN MY NEW MESSAGES, FRIEND REQUESTS
If Facebook Desktop is minimized, and you receive the balloon style alert, then just click the balloon. The application will immediately restore and maximize. The Web browser tab will be selected and it will automatically navigate to your Inbox folder, Friend requests page etc., depending on the kind of notification you have received.
You can also restore Facebook Desktop, go to Facebook tab and click on the New meesages, New friend requests etc. hyperlink. For information on how to restore Facebook Desktop, check the "HOW CAN I RESTORE THE APPLICATION?" section.
Q:HOW CAN I MANUALLY CHECK FOR UPDATES ON MY FACEBOOK
Right click the Facebook Desktop system tray icon, and choose Check for updates. You will immediately be notified for updates by a balloon style alert.
Q:HOW CAN I GO TO MY FACEBOOK HOME
Right click the Facebook Desktop system tray icon, and choose Go to Facebook. The application will immediately restore and maximize. The Web browser tab will be selected and it will navigate to your Facebook homepage.
Q:HOW CAN I POST TO MY WALL
If Facebook Desktop is minimized, restore Facebook Desktop, go to Facebook tab type the message in the textbox and press the Post to wall button. For information on how to restore Facebook Desktop, check the "HOW CAN I RESTORE THE APPLICATION?" section.
Q:WHERE IS MY FACEBOOK DESKTOP WINDOW?
If there is now active window on your desktop, then Facebook Desktop is either minimized or it is not set to be on top of other windows.
Right click the Facebook Desktop system tray icon, and make sure that the Always on Top item of the right click menu is checked and then restore Facebook Desktop. For information on how to restore Facebook Desktop, check the "HOW CAN I RESTORE THE APPLICATION?" section.
Q:HOW CAN I CHOOSE WHICH NOTIFICATIONS TO BE NOTIFIED?
Right click the Facebook Desktop system tray icon, and choose Settings which will open the Settings window. Select the Notifications tab and choose which notifications you want to receive by checking/unchecking the appropriate checkboxes.
Q:HOW CAN I DEFINE HOW OFTEN SHOULD FACEBOOK DESKTOP CHECK FOR NEW
Right click the Facebook Desktop system tray icon, and choose Settings which will open the Settings window. Set the interval in milliseconds on how often Facebook Desktop should check for Facebook notifications and weather conditions.
Q:HOW CAN I CONFIGURE FACEBOOK DESKTOP TO START WITH WINDOWS?
Right click the Facebook Desktop system tray icon, and choose Settings which will open the Settings window. Check the Start With Windows checkbox.
Q:HOW CAN I CONFIGURE FACEBOOK DESKTOP TO STAY ON TOP OF OTHER
Right click the Facebook Desktop system tray icon, and make sure that the Always on Top item of the right click menu is checked.
Q:HOW CAN I USE THE BUILT IN
Right click the Facebook Desktop system tray icon, and choose Settings which will open the Settings window. Select the Connection tab and check the Use built in proxy checkbox.
Q:HOW CAN I UNBLOCK FACEBOOK AT
Right click the Facebook Desktop system tray icon, and choose Settings which will open the Settings window. Select the Connection tab and check the Use built in proxy checkbox.
Q:WHAT IS THE DIFFERENCE BETWEEN NORMAL AND UNBLOCKED
You can use unblocked Facebook even at school, work or any other firewalled location. Normally, the unblocked Facebook is a litlle bit slower then using FaceBook DeskTop without built in proxy. Also, signing in is needed every time you launch FaceBook DeskTop.
Q:ARE THERE ANY OTHER LIMITATIONS WHEN UNBLOCKING FACEBOOK WITH THE BUILT IN
Some FaceBook features as CHAT, are not available when the built in proxy is used to unblock Facebook. But yes, you can send and receive messages.
