FREQUENTLY ASKED QUESTIONS

Below you'll find some of the most common technical support related questions and answers about Facebook Chat @ Desktop software. If none of the questions below are helpful, please remember to check the menu on the left hand side of the page for other support options.

Q:I AM HAVING PROBLEMS LOGGING

There are a number of reasons as to why you may be receiving a "Login Failed" message when trying to sign into Facebook chat using Facebook Chat @ Desktop.

1 - Check that you are using your Facebook account's username and password and that they are typed correctly.

2 - Your Facebook security settings are too high. You'll need to ensure that you have set on (1) disabled notifications for login from particular devices "login approvals" (2) disabled "login notifications". To check this, browse on over to Facebook and sign in to the Facebook account you wish to use with Facebook chat.
- Select "Account Settings"
- Select "Security"
- Ensure that "Login Notifications" and "Login Approvals" are disabled - if they're not, "edit" them such that they are set on disabled.
Once this has been done, you should be able to sign in with Facebook Chat @ Desktop.
3 - We connect directly to the Facebook chat servers, as such, you'll need to ensure that your school, place of work, or country hasn't blocked Facebook. If it has, remember that you can use a proxy server or VPN with Facebook Chat @ Desktop.

3 - We connect directly to the Facebook chat servers, as such, you'll need to ensure that your school, place of work, or country hasn't blocked Facebook. If it has, remember that you can use a proxy server or VPN with Facebook Chat @ Desktop.

You'll need to setup a Facebook username before you are able to use Facebook Chat @ Desktop for Facebook. Follow these steps in order to create a Facebook username, if you already don't have one:
1 - Load your browser (i.e. Firefox/Internet Explorer/Chrome) and then visit Facebook
2 - Login to Facebook using your email and password
3 - Click on "Account" and then select "Account Settings"
4 - Identify the setting "Username" - this should be the second one down and select "Change" - you'll then be able to choose a unique username.
Once you have created a username you'll be able to login to Facebook Chat @ desktop for Facebook using your username and password.

Q:ARE MY CHATS STILL PRIVATE WHEN I USE FACEBOOK CHAT @ DESKTOP?

Yes they are and they remain only on your Facebook account.